In this article, we will discuss how you can get rid of negative feedback.

All eBay sellers fear negative feedback as it destroys their reputation and affects their business. Sometimes when you are following best practices and everything is going well still issues may arise. Still, you may receive complaints that buyers have received items in delay, they have not received the exact item that they ordered, even they have not received the item ever. You can receive any kind of blame. Do not be frustrated, do not get nervous, stay cool and try to recover your fame and dignity. Talk to the buyers and try to know the problems, deal with the problems, try to solve them. Try to satisfy buyers. Make the buyers satisfied and if they are satisfied, politely request feedback revision. Please do not say “If you remove your negative feedback and leave positive feedback, I will refund.” Try to solve the issue in an intelligent way and make them satisfied. Still, you are having issues, please contact eBay they will help you. There are several ways to tackle, change or remove negative marks.

Why feedback is important on eBay

When you receive positive feedback it increases the rating of your seller account and your items get high ratings and appear in the search results. But when you receive negative feedback you start to lose your ranking and lose your buyers. So it is necessary to maintain your reputation.

How to remove negative feedback

It may not be possible to remove all negative feedback but if you remove some negative feedback or if you build trust by replying to them you will be able to boost your product’s visibility.

Asking revision to customers: You can change your negative feedback to positive by asking them to remove or revise their negative feedback. You can contact customers to remove or revise their negative feedback only five times in a year for every 1,000 feedback. If the feedback rating is negative but the comment sounds positive, you can send them a request to make a revision. You can also fix their problem and request for a revision.

You will be able to request a revision only within 30 days. So please monitor your received feedback regularly.

Reporting to eBay:

In some cases, you can report and ask eBay to remove the negative feedback. You can use a seller reporting hub to highlight any kind of problem. You must proceed with this within 90 days of the original transaction.

Report a buyer if

The buyer leaves negative feedback with unpaid items
If the feedback violets eBay policy, threatening, offensive or includes personal details of the seller
Intentional feedback extortion

eBay quickly removes feedback that violets eBay policy but sometimes they remove negative comments but the negative rating exists.

If you can not remove the negative feedback you can maintain the following steps to keep your ranking higher.

Respond to negative feedback, tell your story to the customers. Be humble and professional, explain if it is their mistake. If it is your fault, apologize and assure them that it will never happen again. Some customers read the reviews and they will be assured to buy from you.
Do not hesitate to contact unsatisfied customers. Contact them to revise the feedback if not possible to request a revision, please leave a polite follow-up comment. That will keep your reputation well.
Increase positive feedback, ask for feedback from the customers. The more positive feedback you will receive, you will have less impact of your negative feedback on your fame. You can use automated software to request positive feedback.
Be aware of the issues that lead to negative feedback. Try your best so that you can avoid negative feedback. Optimize your listings and be aware of the title, image, specifications, and description. Try to ship as early as possible. Describe your shipping details properly. Make your listings clear so that buyers can understand them properly.
Stay connected always with customers so that they can contact you when they need.

Receiving negative feedback is frustrating as it hampers your business. Be careful so that you can avoid negative feedback. Do not be nervous, try to handle this technically. Do not let negative feedback destroy your great endeavor. If you have any questions regarding this article, please feel free to contact us. We would be glad to answer your queries.