In this article, we will discuss how we can increase eBay feedback to be more visible.

Positive feedback is the core ranking factor to increase the visibility of your items. The best way to increase your sale is to get great feedback. Higher ratings not only make your business trustworthy but also helps to achieve better placement in eBay search results.

CONCISE DESCRIPTION:

List your items with an accurate and concise description. Take pictures and promise to provide high-quality products. Let your buyers know if they have any defects. Be specific if they find any scratch after the purchase they will leave you negative feedback and it will degrade your ranking, your items will lose their visibility.

PROMPT SHIPPING:

Detail your shipping service in your listing and ship your items within the handling time.

LEAVE FEEDBACK FOR YOUR BUYERS:

When a buyer clears payment leave feedback to thank. You are leaving feedback to those who just purchased your product opening a dialogue and paving the way for them to return the favor.

RESPOND TO NEGATIVE FEEDBACK:

If you find the feedback you received is not accurate or fair, resolve the situation by replying to the feedback or by requesting feedback revision. Respond to the comment and make your comment stand out. Your customers always have the last word. If you ignore the comment it may lead potential buyers to assume you do not care about the complaints that can damage your business. Keep in mind that responding to negative feedback can make the matters worse, so be careful when you try to handle the situation. Your customer has paid for your products and now it is a serious issue to them, so highlight that you understand how frustrating this is. Something is out of your control, it can be the weather or logistic issue so let them know unfortunately it happened and it will not happen again.

FIRSTLY AVOID RECEIVING NEGATIVE FEEDBACK:

You can not please everyone, take steps to reduce the chance of receiving negative feedback. Most of the customers do not understand the complexity of the eCommerce business so keep it in your mind. Try to keep them in the loop to avoid the necessity to contact you and provide them a better experience.

YOU CAN USE YOUR NEGATIVE FEEDBACK AS ADVANTAGE:

The purpose of eBay feedback is to help your business do better. If a customer takes time to write negative feedback it means they are really sad. So please take the time to reply to every review. Once you receive criticism do not be frustrated if you can prove them wrong they may go back and post positive feedback. You can retain your unhappy customer and prevent your damaged reputation.

PROVIDE GREAT CUSTOMER SERVICE:

Your customers are eBay’s number one priority, stay in touch with them. Check your messages every day, if a customer cancels an order before it has been sent out do not try to convince otherwise. Keep a relaxed and professional attitude. Check and maintain return requests.

ASK FOR FEEDBACK:

Indirectly you can ask for customer feedback so that it can not put pressure on them. Open a dialogue box, thank them and let them know how valuable it would be to know how you did.

You can not convince all of the buyers to leave you positive feedback but you can avoid negative feedback following the above steps which can lead to account suspension. The provision of good quality items and excellent customer service will help you to receive more positive feedback.